DELIVERY

At Casa Panels, we prioritize delivering a seamless and efficient experience to our valued customers. Here's everything you need to know about our delivery process:

Trackable Deliveries: Stay informed every step of the way with our trackable delivery service. Once your order is dispatched, we'll send you a tracking link via email. You can easily monitor your delivery status in real-time by logging into your account or using the courier tracking link provided.

Free UK Delivery: Enjoy the convenience of FREE delivery on all orders within the UK valued over £99. For orders under £99, a nominal charge of £19.99 will apply. Rest assured, we collaborate with Express Couriers to ensure your order is swiftly and securely delivered to your doorstep.

Delivery Timeframe: We understand the importance of timely delivery. UK Deliveries typically arrive within 3 - 5 working days. By partnering with reputable courier services, we guarantee prompt and reliable delivery of your order.

Surcharge and Shipping Restrictions: Certain postcodes may incur a surcharge, and there are specific areas we are unable to ship to. If your address falls into these categories, our dedicated team will promptly reach out to you via phone or email to discuss alternative arrangements that best suit your needs.

Sample Deliveries: Experience our products firsthand with our speedy sample delivery service. Samples will be dispatched within 2 - 5 working days via Royal Mail. In the event you're unavailable to receive the delivery, a convenient card will be left, allowing you to collect your order from your local post office at your earliest convenience.

Package Splitting: On rare occasions, your package may be split by the courier for logistical reasons. Should this occur, don't hesitate to contact us or the courier directly for further assistance and clarification.

At Casa Panels, we're committed to delivering excellence from start to finish. Your satisfaction is our priority, and we're dedicated to ensuring your order arrives promptly and securely. If you have any questions or require assistance regarding your delivery, please don't hesitate to reach out to our friendly customer service team. Thank you for choosing Casa Panels for all your interior and outdoor paneling needs.

RETURNS

Returns and Restocking Costs

At Casa Panels, we understand that sometimes orders may not meet your expectations. While we strive to facilitate hassle-free returns, please note the following regarding restocking costs:

Restocking Costs: Unwanted orders may incur restocking costs equal to 25% of the value of the product. This charge is necessary due to the constant changes in batches of our products.

Reasoning: Our commitment to delivering the highest quality products means that we frequently update and refresh our inventory to ensure consistency and excellence. Unfortunately, this process incurs additional expenses when handling returned items, particularly those that have been removed from their original packaging or have undergone inspection for quality control purposes.

Transparent Policy: We believe in transparency and want our customers to be fully informed about any potential charges associated with returning unwanted orders. Restocking costs help us cover the expenses incurred in restocking, inspecting, and preparing returned items for resale.

Quality Assurance: Your satisfaction is paramount to us, and we take great care to maintain the quality and integrity of our products. Rest assured that any product subject to restocking costs has undergone thorough inspection to ensure it meets our stringent quality standards.

Communication: If you have any concerns or questions about restocking costs, we encourage you to reach out to our customer service team. We're here to assist you and provide clarification on any aspect of our returns policy.

At Casa Panels, we value your business and are committed to providing exceptional products and service. Thank you for your understanding and continued support.